Deleting your account and data
You can permanently delete your Dominate account at any time. You do not need to write to us, and we do not ask for a reason.
Deleting in the app
- Open the Dominate app and sign in.
- Go to the Profile tab.
- Scroll down to Delete account.
- Confirm the deletion.
Deletion is immediate and cannot be undone. The account cannot be restored, and if you want to use the app again later, you will need to register again with the same email address.
What is deleted and what is kept?
| Data | What happens to it? |
|---|---|
| Your account and your email address | Permanently deleted. |
| Your allergen settings | Permanently deleted. |
| Your weekly scan counter | Permanently deleted. |
| Your push notification identifier | Permanently deleted. |
| Your saved products | Permanently deleted. |
| Your usage statistics (total scans, daily streak, weekly average) | Permanently deleted. |
| Your scan and search history | Deleted from your device. This is never uploaded to our servers. |
| Your error reports | We delete the text of the report, and its link to your account is removed. The product name, barcode and the name of the ingredient in question are kept anonymously. |
| Product data and photos submitted to the community database | Kept. These are not linked to your account in the first place: we do not store which user they came from, and they serve the other users. If you would like a specific photo removed, write to us (see below). |
If you cannot access the app
If you have deleted the app or cannot sign in, you can also request deletion by email. Write to dominatehu@outlook.com with the subject "Delete account", from the email address you registered with.
We will carry out the request within 30 days of receiving it and confirm it. If the email does not come from the registered address, we may ask for further identification to keep the account secure.
Other privacy questions
You can read exactly what data we process and why in the privacy notice.